HEROSOX Five-Toe DotGrip™ Ankle Socks

We don't have a complicated "return policy" We have a simple, practical promise.

Try HEROSOX for 30 days. If they don't change how you move, we don't deserve your money.

How to Request a Refund (Return)

If you're not completely satisfied with your HEROSOX within 30 days of receiving them, here's how we make it right:

For a single-pair order:

Simply email us at support@herosox.com with your order number. You don't even need to send the socks back. Consider them a gift for giving us a try. We'll process your full refund immediately.

For multi-pair packs (Starter Pack or Smart Mover Pack):

Wear one pair and test it. If you're not satisfied, we'll refund your entire purchase when you return the remaining unworn pairs in original packaging. This prevents waste, a core part of our philosophy.

To start a return, email support@herosox.com with your order number and we'll provide return instructions.

Get 120% Back with Store Credit

Choose store credit instead of cash and get 120% of your order value (including shipping).

Why it's smarter:

• 20% bonus value (example: paid $100, get $120 store credit)
• Instant: use immediately, no 5-7 day bank wait
• No expiration: use whenever you want

Just mention "store credit" when requesting your return. We'll send a code within hours.

How to Request an Exchange

Ordered the wrong size or color? It happens. We're happy to exchange any unworn HEROSOX in their original packaging within 30 days of delivery.

Exchange Process:

1. Email support@herosox.com with your order number and exchange details
2. We'll provide a return address
3. Ship the unworn pairs back to us (you cover return shipping)
4. Once we receive them, we'll send your correct size/color at no charge

Why we wait to ship: Prevents confusion with multiple packages in transit.

💥 Pro Tip (Get Your Item Faster): Don't want to wait? Place a new order for the correct size/color and we'll ship it immediately. Once we receive your return, we'll refund your first order in full.

Handling a Defective Product

Our DotGrip™ technology lasts 500+ uses, and our High-Density weaving is built for durability. If we miss the mark, we'll make it right, honestly and directly.

Defective on arrival (within 14 days) or manufacturing defect during use (within 30 days): Choose a full refund or free replacement.

Here's what to do:

1. No return needed (we trust you)
2. Take a photo of the defect (helps us improve quality in future)
3. Email photo + order number to support@herosox.com
4. Tell us: refund or replacement?

We'll process your choice immediately. We'd rather have your trust than your money.

The Practical Details

Refunds:

• Cash: Refunded to your original payment method within 5-7 business days
• Store credit (120% bonus): Instant, no expiration (the smarter choice)

Shipping Costs:

• Original outbound shipping fees are non-refundable
• Return shipping (for multi-pair refunds or exchanges) is your responsibility
• Defective products: We cover all shipping costs
• Our error (wrong item sent): We cover all shipping costs

Timeframe:

• All return or exchange requests must be initiated within 30 days from delivery date
• Defective product reports (for items received damaged): Within 14 days of delivery
• Manufacturing defect coverage extends to 30 days for quality issues

We built HEROSOX for everyday people living active lives. This guarantee is our way of ensuring we live up to that mission.

Move with confidence.

A Personal Note from Bruce

These policies are guidelines, not walls.

If your situation doesn't fit (maybe you missed the 30-day window, or have a unique circumstance), reach out anyway. Email support@herosox.com and tell us what's going on.

We're real people running a real business, and we're willing to be flexible. We'd rather work with you than hide behind fine print. This is why we have loyal customers who've been with us for years.

If you have concerns or questions, talk to us. We're here to help.

Bruce, Founder of HEROSOX